Terms of service

Last Updated: 28th Dec, 2025

Welcome to SmileMart! These Terms of Service ("Terms") govern your use of our website SmileMart.in and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not access our website or purchase our products.

1. General Terms

Acceptance of Terms

By accessing and using SmileMart, you accept and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. These Terms apply to all visitors, users, and customers of our website.

Eligibility

You must be at least 18 years old to make purchases from SmileMart. By using our services, you represent and warrant that you are of legal age to form a binding contract. If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

Business Information

SmileMart is operated by:

Business Name: Good Things Global
Address: Delhi-110086
Email: ask.goodthingsglobal.com

2. Account Terms

Account Creation

To access certain features and make purchases, you may need to create an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

Account Security

You are responsible for maintaining the confidentiality of your account credentials. SmileMart will not be liable for any loss or damage arising from your failure to protect your account information. You agree to:

Use a strong, unique password
Not share your account with others
Log out after each session, especially on shared devices
Report any security breaches immediately

Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms of Service
Fraudulent or illegal activity
Providing false or misleading information
Abusive behavior toward our staff or other customers
Any other reason at our sole discretion

You may close your account at any time by contacting us at care@smilemart.in. Upon termination, your right to use our services will immediately cease, though certain provisions of these Terms will survive termination.

3. Products and Services

Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However:

Product images are for illustrative purposes and may differ slightly from actual items
Colors may vary due to screen display settings
We do not warrant that product descriptions are accurate, complete, or error-free
We reserve the right to correct errors, inaccuracies, or omissions at any time
Products are subject to availability

Product Availability

All products are subject to availability. We reserve the right to:

Limit quantities available for purchase
Discontinue products at any time
Refuse orders for any reason
Restrict sales to certain geographic areas

If a product becomes unavailable after you place an order, we will notify you and offer a refund or suitable alternative.

Pricing

All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

Prices are subject to change without notice
The price charged will be the price displayed at the time you complete your order
We reserve the right to correct pricing errors
If a pricing error occurs, we will inform you and give you the option to reconfirm or cancel your order

Taxes

Prices include GST (Goods and Services Tax) and any other applicable taxes as required by Indian law. Tax amounts will be clearly displayed during checkout.

4. Orders and Payment

Order Process

When you place an order through our website:

You submit an offer to purchase products
You receive an automated order confirmation email (this is not acceptance of your order)
We send an order acceptance email once we process and verify your order
A contract is formed only when we send the order acceptance email

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product unavailability
Pricing or product description errors
Suspected fraudulent or unauthorized transactions
Orders that violate these Terms
Technical or system errors
Inability to verify payment information
Shipping restrictions

If your order is cancelled after payment, we will issue a full refund to your original payment method within 7 business days.

Payment Methods

We accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
UPI (Unified Payments Interface)
Net Banking
Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
Cash on Delivery (where available, subject to additional terms)

Payment Processing

Payment is due at the time of order placement (except for Cash on Delivery)
All payments are processed securely through our authorized payment gateway partners
We do not store your complete credit/debit card information
Payment information is encrypted and handled in accordance with PCI-DSS standards
You authorize us to charge the provided payment method for the total order amount

Payment Issues

If payment is declined or fails:

Your order will not be processed until successful payment is received
We may attempt to contact you to resolve payment issues
Orders may be cancelled if payment cannot be processed within [NUMBER] hours

Promotional Codes and Discounts

Promotional codes must be entered at checkout
Only one promotional code may be used per order unless otherwise stated
Codes cannot be combined with other offers unless explicitly allowed
Promotional codes have expiration dates and terms that must be followed
We reserve the right to cancel or modify promotions at any time
Fraudulent use of promotional codes may result in order cancellation and account termination

5. Shipping and Delivery

Shipping Areas

We currently ship to locations within India. Specific serviceable pin codes can be checked during the checkout process. We do not ship to:

International addresses (outside India)
PO Boxes (if applicable)
Certain remote or restricted areas

Shipping Costs

Shipping costs are calculated based on:

Delivery location
Order value
Product weight and dimensions
Selected shipping method

Shipping charges will be clearly displayed before you complete your purchase. We may offer free shipping promotions from time to time, subject to minimum order values or other conditions.

Delivery Timeline

Estimated delivery times are:

Standard Delivery: 7 business days
Express Delivery: 4 business days (where available)

Please note:

Delivery times are estimates and not guarantees
Times may vary based on location, product availability, and external factors
Business days exclude Sundays and public holidays
Remote areas may require additional delivery time

Delivery Process

Orders are shipped to the address provided during checkout
Ensure the shipping address is accurate and complete
Someone must be available to receive the delivery
Signature may be required upon delivery
We are not responsible for delays caused by incorrect address information
Track your order using the tracking number provided in your shipping confirmation email

Delivery Issues

If you experience delivery issues:

Non-delivery: Contact us within [NUMBER] days if your order hasn't arrived
Damaged Products: Inspect packages upon delivery and report damage immediately
Wrong Address: We cannot redirect orders once shipped; you'll need to contact the courier
Failed Delivery Attempts: Multiple failed delivery attempts may result in order return

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns, Refunds, and Cancellations

Return Policy

We want you to be completely satisfied with your purchase. You may return eligible products within [NUMBER] days of delivery, subject to the following conditions:

Eligible Returns:

Product is unused, unworn, and in original condition
Original packaging, tags, and labels are intact
Receipt or proof of purchase is provided
Product is not on the non-returnable items list

Non-Returnable Items:

Personal care products and cosmetics (for hygiene reasons)
Perishable goods
Intimate or sanitary products
Custom or personalized items
Products marked as "non-returnable" at the time of purchase
Sale or clearance items (unless defective)
Gift cards or vouchers

Return Process:

Contact us at [EMAIL ADDRESS] or [PHONE NUMBER] within [NUMBER] days of delivery
Provide your order number and reason for return
Receive return authorization and instructions
Pack the item securely in original packaging
Ship to the address provided (return shipping costs may apply)
Refund processed within [BUSINESS DAYS] business days of receiving the returned item

Refund Policy

Once your return is received and inspected:

Approved refunds are processed within [BUSINESS DAYS] business days
Refunds are issued to the original payment method
It may take [NUMBER] additional days for the refund to appear in your account
Shipping charges are non-refundable (unless the return is due to our error)
Return shipping costs are the customer's responsibility unless the item is defective or incorrect

Damaged or Defective Products

If you receive a damaged or defective product:

Contact us within [NUMBER] days of delivery
Provide photos of the damage or defect
We will arrange for return pickup at no cost to you
You will receive a full refund or replacement, including original shipping charges
This does not affect your statutory rights

Wrong Item Delivered

If you receive the wrong item:

Contact us immediately
We will arrange for return pickup at no cost
Correct item will be shipped to you, or full refund issued
You will not be charged for return shipping or reshipment

Order Cancellation

Before Shipment:

You may cancel your order before it ships by contacting us
Full refund will be issued within [BUSINESS DAYS] business days
Orders cancelled after payment processing may take [NUMBER] days for refund

After Shipment:

Orders cannot be cancelled once shipped
You may refuse delivery and follow the return process
Standard return terms and conditions apply

Our Right to Cancel:

We may cancel orders for reasons including:

Product unavailability
Pricing errors
Payment issues
Suspected fraud
Violation of Terms of Service

If we cancel your order after payment, you will receive a full refund.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or product:

Return the original item following our return process
Place a new order for the desired item

This ensures faster processing and availability of your preferred item.

7. Intellectual Property Rights

Ownership

All content on [STORE NAME], including but not limited to:

Text, graphics, logos, images, and product descriptions
Website design, layout, and user interface
Software, code, and functionality
Trademarks, service marks, and trade names

is the property of [STORE NAME] or our licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and use our website for personal, non-commercial purposes
View and print pages for your own use

You may not:

Reproduce, duplicate, copy, or resell any part of our website
Modify, create derivative works, or reverse engineer our website
Use our content for commercial purposes without written permission
Remove or alter copyright notices or proprietary markings

Trademarks

[STORE NAME], our logo, and other marks are trademarks of [LEGAL BUSINESS NAME]. You may not use our trademarks without prior written consent.

User Content

If you submit reviews, comments, photos, or other content ("User Content"):

You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content
You represent that you own or have rights to the User Content
You waive any moral rights in the User Content
We may remove User Content at our discretion without notice

8. Prohibited Uses

You agree not to use [STORE NAME] for any unlawful purpose or in any way that violates these Terms. Prohibited activities include:

Illegal Activities:

Violating any applicable laws or regulations
Engaging in fraudulent transactions or identity theft
Using stolen payment information
Purchasing products for illegal purposes

Harmful Activities:

Transmitting viruses, malware, or other malicious code
Attempting to gain unauthorized access to our systems
Interfering with the proper functioning of our website
Conducting security or vulnerability testing without permission

Abusive Behavior:

Harassing, threatening, or abusing our staff or other users
Posting offensive, defamatory, or inappropriate content
Impersonating others or providing false information
Spamming or sending unsolicited communications

Commercial Misuse:

Reselling products without authorization
Using automated systems or bots to access our website
Data mining, scraping, or harvesting information
Framing or linking to our website without permission

Consequences:

Violation of these prohibited uses may result in:

Immediate termination of your account
Cancellation of pending orders without refund
Legal action and reporting to law enforcement
Liability for any damages caused

9. Disclaimers and Limitation of Liability

Disclaimer of Warranties

OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, [STORE NAME] DISCLAIMS ALL WARRANTIES, INCLUDING:

Merchantability, fitness for a particular purpose, and non-infringement
Accuracy, reliability, or completeness of content
Uninterrupted, secure, or error-free operation
Products meeting your specific requirements

We do not warrant that:

Our website will be available at all times
Defects will be corrected
Our website is free from viruses or harmful components
Results from using our website will be accurate or reliable

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, [STORE NAME] SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Personal injury or property damage (except as required by law)
Damages exceeding the amount you paid for the product(s) in question

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Exceptions

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under Indian law
Consumer rights under the Consumer Protection Act, 2019

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

Content, accuracy, or practices of third-party sites
Your interactions with third-party sites
Products or services offered by third parties

Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

Natural disasters, pandemics, or acts of God
War, terrorism, civil unrest, or government actions
Strikes, labor disputes, or supply chain disruptions
Internet or telecommunications failures
Any other unforeseeable circumstances

10. Indemnification

You agree to indemnify, defend, and hold harmless [STORE NAME], its officers, directors, employees, agents, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your violation of these Terms of Service
Your violation of any law or rights of third parties
Your use of our website or products
Your User Content or other submissions
Fraudulent or unauthorized use of your account

This indemnification obligation survives termination of these Terms and your use of our services.

11. Dispute Resolution and Governing Law

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The following Indian laws apply:

The Indian Contract Act, 1872
The Consumer Protection Act, 2019
The Information Technology Act, 2000
The Sale of Goods Act, 1930
Any other applicable Indian legislation

Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [YOUR CITY/STATE], India. You agree to submit to the personal jurisdiction of these courts.

Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under Indian law, including rights under the Consumer Protection Act, 2019. If any provision of these Terms conflicts with your statutory rights, your statutory rights shall prevail.

Dispute Resolution Process

Before initiating legal proceedings, we encourage you to:

Contact Customer Service: Reach out to us at [EMAIL ADDRESS] to resolve the issue
Informal Negotiation: We will attempt to resolve disputes through good-faith negotiation for [NUMBER] days
Mediation (Optional): If negotiation fails, parties may agree to mediation
Legal Action: Only after exhausting informal resolution may legal action be pursued

Class Action Waiver

To the extent permitted by law, all disputes must be brought on an individual basis. You agree not to participate in class action lawsuits, class-wide arbitration, or other representative actions against [STORE NAME].

12. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and [STORE NAME] regarding your use of our services.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of [STORE NAME].

Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Language

These Terms are provided in English. In case of any discrepancy between English and translated versions, the English version shall prevail.

Relationship

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and [STORE NAME]. You have no authority to bind us or make commitments on our behalf.

Survival

Provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

13. Contact Information

If you have questions, concerns, or complaints about these Terms of Service, please contact us:

[STORE NAME]

Customer Support:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Support Hours: [SUPPORT HOURS]

Business Address: [BUSINESS ADDRESS] [CITY, STATE - PIN CODE] India

For Legal Inquiries: [LEGAL CONTACT EMAIL]

We will respond to your inquiries within [BUSINESS DAYS] business days.

Acknowledgment

By using [STORE NAME], you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Quick Checklist for Implementation:

Before publishing, replace these placeholders:

Business Information:

[STORE NAME] - SmileMart
[LEGAL BUSINESS NAME] - Your registered business name
[DATE] - Today's date
[WEBSITE URL] - smilemart.in
[EMAIL ADDRESS] - Your customer service email
[PHONE NUMBER] - Your customer service number
[BUSINESS ADDRESS] - Your complete registered address
[CITY, STATE - PIN CODE] - Complete address details
[GST NUMBER] - Your GSTIN (if applicable)
[LEGAL CONTACT EMAIL] - Email for legal matters

Operational Details:

[BUSINESS DAYS] - Number of days for processing (e.g., 3-5, 7-10)
[NUMBER] - Various numbers throughout (delivery days, return period, etc.)
[SUPPORT HOURS] - Your customer support availability
[YOUR CITY/STATE] - Jurisdiction for legal purposes

Policy-Specific Details:

Return period (typically 7-30 days)
Delivery timelines (standard and express)
Refund processing time
Order cancellation window
Contact response time

Additional Recommendations:

Legal Compliance:

Have this reviewed by a lawyer familiar with Indian e-commerce and consumer protection laws
Ensure compliance with:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Legal Metrology Act, 2009
- Sale of Goods Act, 1930
- Indian Contract Act, 1872

Best Practices:

Update regularly when you change policies or add new services
Version control - Keep dated versions of previous Terms
Notify users of material changes via email
Make accessible - Link to Terms from footer, checkout, and signup pages
Require acceptance during account creation and checkout
Keep records of user acceptances with timestamps

Additional Documents to Consider:

Shipping Policy (separate detailed document)
Return and Refund Policy (can be separate for clarity)
Cookie Policy (if not covered in Privacy Policy)
Acceptable Use Policy (for user-generated content)

For Specific Business Models:

If offering subscriptions: Add subscription-specific terms
If selling digital products: Add digital goods provisions
If offering COD: Add cash on delivery specific terms
If selling to businesses: Add B2B specific terms

This comprehensive Terms of Service protects your business while being clear and fair to customers. It balances legal protection with user-friendly language appropriate for your young Indian audience!