Shipping policy

At SmileMart, we’re committed to delivering your order safely and on time. Please review our shipping policy below to understand how we process and ship your orders.

1. Shipping Methods Available

We offer the following shipping methods depending on your location and the products ordered:

  • Standard Shipping

  • Express Shipping (if available)

  • Local Courier Partners / National Courier Services

The available shipping options will be displayed at checkout.

2. Order Processing Time

All orders are processed within 2 days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • During high-demand periods, processing times may be slightly longer.

Once your order is processed, it will be handed over to our shipping partners.

3. Delivery Timeframes

Estimated delivery times depend on your location and chosen shipping method:

  • Domestic Orders: [3-5 BUSINESS DAYS]

  • International Orders (if applicable): [10-15 BUSINESS DAYS]

Please note that delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Your delivery location

  • Package weight and size

  • Selected shipping method

Shipping cost examples:

  • Standard Shipping: Rs. 100

  • Express Shipping: Rs.250

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with:

  • Your tracking number

  • A link to track your shipment

Tracking information may take [2-4 HOURS] to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Incorrect or incomplete address details

  • Customs clearance (for international orders)

If your order is delayed beyond the estimated delivery timeframe, please contact us at care@smilemart.in, and we’ll be happy to assist.

7. International Shipping (If Applicable)

We currently ship to selected international destinations.

  • International shipping rates: Rs.2000.00

  • Delivery timeframe: [15-20 BUSINESS DAYS]

Please note:

  • Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

  • Customs processing may cause additional delays beyond our estimated delivery time.

8. Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate at checkout.

  • SmileMart is not responsible for delays or non-delivery due to incorrect address details.

  • Re-shipping charges may apply if an order is returned due to an incorrect or incomplete address.

If you have any questions about shipping, feel free to contact us at care@smilemart.in.
Thank you for shopping with SmileMart 😊